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Image Capture Service Not Connected

I am getting a red bar in the preview window with an error: “Image capture service is not connected”

There is a connection issue. Here are three troubleshooting steps to reconnect promptly.

  1. Click Reset Sensor

    Above the red bar click Reset Sensor.

  2. Unplug Sensor Externally

    Unplug your sensor externally. Wait 20-30 seconds. Reconnect sensor. Click tile to rearm.

  3. Restart ICS from PC Tray

  • Viewing your Desktop view. Locate the Overjet IRIS Service purple icon in the lower right corner. Right click and click Restart.

  • Please click on the video below for a step-by-step guide to Exit and restart your ICS.

  • NOTE The playback speed on this video may be adjusted if needed.

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